Refund Policy

1. Overview

This policy explains when and how refunds are issued for Rental SMM Panel rentals and for orders placed within the platform. Because our products are digital and often provisioned quickly, refund eligibility depends on the status of the rental or order.

2. Order statuses

Orders on the platform move through defined statuses. Refund eligibility is tied to these statuses:

• Pending — payment not yet confirmed. Cancellable before processing; any captured amount is returned to your wallet.
• Processing — the order has been sent to a supplier or provisioning has begun. Refunds may be partial depending on what has already been delivered.
• Completed — the service has been delivered. Completed orders are generally non-refundable unless the delivery failed to meet its stated description.
• Failed / Cancelled — where an order cannot be delivered, the amount is refunded to your wallet balance.

3. Rental subscription refunds

Rental fees cover hosting, maintenance and provisioning of your white-label product for the billing period. Once a panel has been provisioned and made available, the setup portion of a fee is non-refundable.

If we are unable to deliver a working rental due to a fault on our side, we will work with you on a fair resolution, which may include a credit or partial refund.

4. Wallet balances

Refunds for platform orders are typically returned to your wallet balance so they can be reused immediately. Withdrawals of wallet balances, where offered, are subject to verification and any applicable payment-network limitations.

5. Crypto (USDT) payments

On-chain USDT payments are irreversible. Where a refund is due for a crypto-funded order, it is credited to your wallet balance rather than reversed on-chain. Please review our Crypto Policy for details.

6. Non-refundable items

• Delivered digital goods such as license keys, codes and downloads.
• Completed engagement/SMM orders that met their description.
• One-time setup and onboarding work already performed.
• Fees arising from operator misuse or policy violations.

7. How to request a refund

To request a refund, open a support ticket or contact us through the channels on our Contact page, including the relevant order or invoice reference. We review requests promptly and aim to respond within a reasonable time.

8. Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.